Frequently Asked Questions

FAQ's
Hopefully we can help with your questions below, but if you still need to get in touch we'd be more than happy to hear from you 🤍
Please send us a message via our contact form if you still need some assistance.
With love,
Lucy & team xx
General FAQ's
Lucy's diary is currently closed for bespoke commissions until further notice. Due to the number of enquiries we receive, we do not have a waitlist and sadly don't have the capacity to respond to every commission enquiry.
Please do keep an eye on her social channels and website, as this will be the first place Lucy shares any news on her availability. 🤍
Yes! A range of Lucy's artwork can be found on this website for purchase in print form.
Lucy's illustrations are printed on beautiful white textured paper of the highest quality.
Please head over to the Shop to see what is currently available.
If it is an illustration you have seen in the last few days, it might well be making its way on to the shop very soon!
Unfortunately, not every illustration shared on social media is available for purchase.
As we are a small business, we manage all orders ourselves so have limited collections in stock at any one time so we can keep up with print demand.
Lucy is always working on new illustrations and updates the shop regularly, so we hope that you can find some that you love!
Not just yet, but we are working hard on making this possible!
Any updates will be shared on Lucy's social accounts and in her newsletter if you'd like to follow along or sign up.
Instagram: https://www.instagram.com/lucyclaireillustration/
Facebook: https://www.facebook.com/lucyclaireillustration/
Newsletter sign up: https://lucy-claire-illustration.myflodesk.com/subscribe
Orders & Shipping
We aim to process and ship all orders within 3-4 business days.
Estimated delivery dates after dispatch will vary depending on your location.
Shipping rates can vary depending on your region and whether you select a standard or tracked delivery option. This will be calculated at checkout.
A5 and A4 prints are calculated in one bracket and A3 prints are calculated in a slightly higher bracket due to size.
Please see our Shipping Policy for full details.
Yes, we ship our prints all over the world!
Please note that shipping rates vary depending on your region.
We highly recommend selecting our tracked postage option when purchasing from overseas.
If you cannot check out due to your region or location, please contact us for further information.
Our pieces are all printed to order and as such we have a no refund policy.
Please note that we cannot issue any refunds for the products you have purchased.
If your item has arrived damaged, please contact us to discuss this in further detail.
GPSR Compliance
Yes, our partner and product manufacturer, Wisque Ltd., complies fully with the EU General Product Safety Regulation (GPSR) 2023/988. This ensures that all products meet strict safety standards. Wisque Ltd. has taken all necessary steps, including proper labeling, traceability, and cooperation with market surveillance authorities, to guarantee compliance.
For full details, visit: gov.uk.
1. Manufacturer: Wisque Ltd, Registered office: Oxford House, 15-17 Mount Ephraim Road, Tunbridge Wells, Kent, TN1 1EN, United Kingdom
2. EU Authorised Representative: Easy Access System Europe Mustamäe tee 50, 10621 Tallinn, Estonia gpsr.request@easproject.com
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.