Frequently Asked Questions

FAQ's

Hopefully we can help with your questions below, but if you still need to get in touch we'd be more than happy to hear from you 🤍

Please send us a message via our contact form if you still need some assistance.

With love,

Lucy & team xx

General FAQ's

Yes, Lucy loves to work on custom illustrations!

Please see the section below for FAQ's about bespoke pieces.

Yes! A range of Lucy's artwork can be found on this website for purchase in print form.

Lucy's illustrations are printed on beautiful white textured paper of the highest quality.

Please head over to the Shop to see what is currently available.

If it is an illustration you have seen in the last few days, it might well be making its way on to the shop very soon!

Unfortunately, not every illustration shared on social media is available for purchase.

As we are a small business, we manage all orders ourselves so have limited collections in stock at any one time so we can keep up with print demand. 

Lucy is always working on new illustrations and updates the shop regularly, so we hope that you can find some that you love!

Not just yet, but we are working hard on making this possible!

Any updates will be shared on Lucy's social accounts and in her newsletter if you'd like to follow along or sign up.

Instagram: https://www.instagram.com/lucyclaireillustration/

Facebook: https://www.facebook.com/lucyclaireillustration/

Newsletter sign up: https://lucy-claire-illustration.myflodesk.com/subscribe

Orders & Shipping

We aim to process and ship all orders within 3-4 business days.

Estimated delivery dates after dispatch will vary depending on your location.

Please see our full Shipping Policy for further details.

Shipping rates can vary depending on your region and whether you select a standard or tracked delivery option. This will be calculated at checkout.

A5 and A4 prints are calculated in one bracket and A3 prints are calculated in a slightly higher bracket due to size.

Please see our Shipping Policy for full details.

Yes, we ship our prints all over the world!

Please note that shipping rates vary depending on your region.

We highly recommend selecting our tracked postage option when purchasing from overseas.

If you cannot check out due to your region or location, please contact us for further information.

Our pieces are all printed to order and as such we have a no refund policy.

Please note that we cannot issue any refunds for the products you have purchased.

If your item has arrived damaged, please contact us to discuss this in further detail.

Bespoke / Custom Illustrations

We have some rather exciting things developing this year! Whilst we assess Lucy's upcoming capacity, we have temporarily closed her diary.

Lucy is fully booked for bespoke pieces until the end of March, and updates about her availability will be shared via her bespoke mailing list. You can subscribe to this here: https://lucy-claire-illustration.myflodesk.com/bespoke-commissions

Bespoke pieces start at £250 which covers Lucy's illustration time, two revisions, printing on premium textured paper, and delivery.

Quotes will vary depending on the level of detail required for the piece.

Additional changes requested after the two revisions are charged at £50 per edit.

We have a very thorough upfront discovery process to ensure we have as much information from you as possible for Lucy to get it right.

Step 1 - Enquiry

When Lucy's diary is open for commissions, you may send us a message via our Contact Form. Please check the Bespoke Commissions page for up to date information on her availability.

If Lucy's diary is open, our Contact Form will have a list of what we need from you in order to provide you with a quote for the work. This will include:

  • A guideline of what you have in mind for the illustration
  • Images that Lucy can review for reference purposes
  • What size print you would like (popular sizes are A5, A4 and A3, however we can offer sizes outside of this too - just let us know what you have in mind!)

As much detail that you can provide at this stage will allow us to provide you with an accurate quote for the work.

Step 2 - Quote

Once we have gathered the information from you above, we will send you an estimated quote for the work and the next available slot that Lucy has in her diary.

If you would like to proceed, we will send you an invoice for the work and will require a 50% deposit to confirm your space in Lucy's diary.

The final 50% will be due one month prior to your start date.

Step 3 - Work Begins

During the scheduled month, Lucy will be working away on your illustration for you!

Once she has the first draft ready, she will send it over via email for you to review and she will make any tweaks based on your feedback.

Two free revisions are included in the cost, and additional changes are charged at £50 per edit.

If any changes are required, Lucy will make the amendments and send over updates for your review.

Step 4 - Completion

Once you have confirmed you are happy with the illustration, Lucy will get this sent off for printing!

We will provide you with a tracking number once your print has been dispatched.

The minimum time that Lucy needs to spend on a piece remains the same, and as such bespoke pieces all start from £250.

This always includes two revisions, printing on premium textured paper and delivery to your preferred address.

Payments & Safety

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For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.